Introduction
Rhodes Realty (NSW) Pty Ltd (A.C.N. 45 634 481 084) (we, us, our) is committed to complying with its
obligations under the Privacy Act 1988 (Cth) (the Act).
The Act allows personal information to be collected, used and disclosed for the purposes for which it was
collected in accordance with the Act.
This Privacy Policy only applies to the extent we collect, use and disclose personal information in connection with this website.
We also have a privacy policy which details our policy in connection with our real estate and/or strata agency business.
A copy of this privacy policy can be accessed here https://www.rhodesrealty.com.au/privacy-policy/
This Privacy Policy may be revised, updated or replaced from time to time and we may subsequently notify users of any changes to it by posting the revised, updated or replaced Privacy Policy on this website. Any changes to it take effect on the date on which the revised, updated or replaced Privacy Policy is posted to this website.
What information do we collect?
We collect personal information that is reasonably necessary for one or more of its functions or activities.
The type of information that we collect, and hold may depend on your relationship with us.
For example: Candidate: if you are a candidate seeking employment with us, we may collect and hold information including your name, address, email address, contact telephone number, gender, age, employment history, references, resume, medical history, emergency contact, taxation details, qualifications, and payment details. Customer: if you are a customer of ours, we may may collect and hold information including your name, address, email address, contact telephone number, gender, age, bank details and next of kin.
Supplier: if you are a supplier of ours, we may collect and hold information including your name, address, email address, contact telephone number, business records, billing information, and information about goods and services supplied by you.
Sensitive information: we will only collect sensitive information where you consent to the collection of the
information and the information is reasonably necessary for one or more of our functions or activities. Suchfunctions include if you apply for a rental property or enquire to either lease or purchase one of our properties.
Sensitive information includes, but is not limited to, information or an opinion about racial or ethnic origin, political opinions, religious beliefs, philosophical beliefs, membership of a trade union, sexual preferences, criminal record, health information or genetic information.
If you feel that the personal information that we are requesting at any point is not information that you wish to provide, please feel free to raise this with us.
Why do we collect this information?
We may collect, use and disclose your personal information for the following purposes
including:
Property Management
– to identify and/or verify the identity of any prospective or actual landlord or tenant for any
property we manage or propose to manage;
– to process and assess any application received in relation to a tenancy or lease of any
property;
– to advertise, market and promote any tenancy or lease of any property;
– to negotiate and prepare any tenancy agreement, lease or any other document for any
property;
– to liaise and exchange information with the landlord or the tenant as well as their agents,
contractors, legal, financial and other advisors in relation to or in connection with any tenancy
or lease of the property;
– to manage any tenancy or lease agreement including the collection of rent and other amounts
on behalf of the landlord and the preparation of required statements of account;
– to ensure the safety and security of landlords and existing occupiers and of each of their
property in connection with the inspection of any property by prospective tenants;
– to provide your insurer with information relating to or connected with any property;
– to comply with any applicable law in connection with the tenancy agreement or lease;
– to confirm whether the landlord or tenant is registered for GST purposes;
– to tell you about any other rental property that we are managing or any other service that we
provide, unless you tell us not to (this is referred to as direct marketing);
Sales
– to identify and/or verify the identity of any prospective or actual vendor for any property;
– to advertise, market and promote the sale of any property;
– to negotiate and manage the sale of any property (including to provide non-legal assistance
with the exchange of the contracts for the sale of property as well as the preparation of any
required statements of account);
– to liaise and exchange information with the vendor, purchaser (including any prospective
purchaser) as well with their respective agents, contractors, legal, financial and other advisors
in relation to or in connection with the sale of the property;
– to ensure the safety and security of vendors and existing occupiers and of each of their
property in connection with auctions and the inspection of any property by prospective
purchasers;
– to comply with any applicable law in connection with the sale of the property;
– to confirm whether the vendor or purchaser is registered for GST purposes;
– to tell you about any other property that we are selling or any other service that we provide,
unless you tell us not to (this is referred to as direct marketing);
Generally
– to provide statistical and other information to industry bodies and regulators;
– to allow us to run our business efficiently and to perform administrative and operational tasks;
– to comply with any dispute resolution or other legal process;
– to act on behalf of clients in accordance with any agency agreement and to comply with our
obligations under that agreement;
– in order to update our records and your contact details;
– to operate controlled money accounts;
– if we enter into or propose to enter into any agreement or arrangement with any party for the
purpose of, or in connection with, the acquisition of our business (including any part of our
business that includes personal information), then we may provide that party (including its
legal, financial and other professional advisers) with personal information in relation to or in
connection with those arrangements;
– in some cases, the organisations and third parties that we may disclose your information to
may be based outside Australia; and
– any other purpose to which you have consented.
You can tell us at any time if you no longer wish to receive direct marketing information or offers from
us. We will process your request as soon as reasonably practicable after receipt of the request.
Automated Decision Making (ADM)
ADM is when:
(a) we use a computer program to make, or do a thing that is substantially and directly related to making,
a decision; and
(b) the decision could reasonably be expected to significantly affect the rights or interests of an individual;
and
– the kinds of personal information used in the operation of such computer programs are::
o Name, email address, mobile phone number
– the kinds of such decisions made solely by the operation of such computer programs are:
o promotion of just listed, just sold and off market sales opportunities
– the kinds of such decisions for which a thing, that is substantially and directly related to making the
decision, is done by the operation of such computer programs are:
distribution of e-marketing flyers for properties which meet criteria which you may have disclosed
to us in the course of open for inspections, making online or personal enquiries.
Information disclosure
We will use and disclose personal information only for the purposes for which it is collected in accordance with
the Act, including:
providing services and customer support, including service updates;
maintaining and updating our records;
comparing information for accuracy, and verifying it with third parties; and
providing information as authorised or required by law or a relevant government body or authority.
Overseas disclosure
We do disclose personal information overseas.
We may use cloud storage and IT servers that may be located overseas to store the personal information we hold. As electronic or networked storage can be accessed from various countries through an internet connection it is not always practical to know in which country information about an individual may be held.
To the extent that we can identify the countries to which we transfer information they are:
Phillipines
Please note that in some cases countries to which we transfer information may not have laws or binding
schemes that have the effect of protecting your information in a way that overall is at least substantially similar to the way in which the Australian Privacy Principles protect your information, and there may not be any mechanism or binding scheme that you can access to take action to enforce legal protections.
Anonymity and pseudonyms General users of the website do not need to disclose their identity to us in order to use this website. This website does not, therefore, collect personal information about people who generally access it except in the circumstances described above.
Please note that we may not be able to provide you with some or all of our services if you are anonymous or use a pseudonym.
Cookies
A cookie is an electronic token that is passed to the user’s browser which passes it back to the server whenever a page is sent to the user. Our servers may generate cookies which are used to keep track of the pages that users have accessed while using the website. The cookie also allows data to be inputted into a form or template and temporarily stored until the user chooses to save that form or template. Cookies generally remain on the user’s computer even after an internet session is ended and the computer rebooted. The cookie can be read by the server that placed it there during a subsequent visit to that same server. Their exact behavior is server specific.
When users visit this website, our server may log certain information, including the type of browser and operating system the user is using, the top level domain name (for example .com, .net, .au, etc), the address of the referring site (for example, the previous site visited), the server’s IP address, the date and time of visit and the address of the pages accessed and the documents downloaded. This information is generally only for internal
statistical analysis and system administration purposes.
Any other information supplied to us (for example, if a user sends an email or enters any personal information into our website) is treated in accordance with this Privacy Policy.
Information security We take reasonable steps to protect all information which we hold (including personal information) from misuse, loss, and unauthorised access, modification or disclosure.
We may store information about you in cloud or other types of networked or electronic storage. As electronic or networked storage can be accessed from various countries through an internet connection it is not always practical to know in which country personal information about you may be held.
Where appropriate, we use secure transmission facilities. However, no transmission of information over the internet can be guaranteed to be completely secure and we do not warrant the security of any information transmitted to us over the internet.
Links to other websites
This website may contain links to other websites. We are not responsible for the privacy practices or the content of those websites. This Privacy Policy does not extend to those linked websites.
Marketing and opt-out We may also use the information, including personal information (excluding sensitive information), provided by users of this website for marketing and research purposes, to analyse and improve products, benefits and services and to inform users of products, services and benefits provided by us, our related entities, suppliers or sponsors which we consider may be of value or interest to users, unless the user tells us, or has previously told us, not to. If a user does not wish to receive any information about such products, services and benefits they can contact the Privacy Officer (details specified below).
We will not use your sensitive information for these purposes without your consent.
Accessing your Personal Information
Users of the website whose information we either collect, use or disclose have the right to request access to any personal information held by us which relates to them, unless we are permitted to withhold that information. We may charge a reasonable fee where access to personal information is provided. Any requests for access to a user’s personal information should be made in writing to the Privacy Officer (details specified below). The user also has the right to request the correction of any personal information which relates to them that is inaccurate, incomplete, irrelevant, misleading or out-of-date.
If the user requires any further information about our management of personal information or has any queries or complaints, they should contact:
The Privacy Officer
Suite 1 Ground Floor, 3 Rider Bvd, RHODES NSW 2138
Tel: (02) 9736 6900
Email: admin@rhodesrealty.com.au
The Office of the Information Commissioner can be contacted as follows:
Phone enquiries 1300 363 992
Mon–Thurs
10am–4pm AEST/AEDT